Nowadays logistics is one of the most popular and profitable industries. The greater part of modern companies needs well-organized and reliable freight delivery services. No wonder, the number of feasible freight forwarders and 3PL brokers is increasing day after day.
When it comes to the right choice of a shipping company for your business, you have to pay attention to the copious factors. The most common of them include prices, the coverage areas, the assortment of available options, etc. Only a few clients consider an equally important factor – the qualifications of the staff. Humans are still very important in logistics even despite the far and wide implementation of robots and other innovative technologies.
Unfortunately, the greater part of owners of the transportation agencies notices only the disadvantages connected with the work of humans. The necessity to pay salaries and wages, deal with human errors and manage constant conflicts are only a few of the copious issues every chief has to deal with.
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Moreover, rapid technological development in logistics and supply chains requires new competencies. The existing labor does not possess the greater part of them. A large number of employees is not able to follow technological innovations, great dynamics in the market, complex operating and work procedures.
At the same time, the very workers are still the major element of the stable and top-quality functioning of any supply chain. Yet, to avoid reduced productivity, it’s of prime importance to pay attention to the proper learning and training of the workforce.
There are four major groups of workers dealing with shipments. They are the following:
- Operational staff.
It includes drivers, technicians, workers of the warehouses. Nowadays the truck mode of transportation is the most popular one. No matter whether it comes to door-to-door transportation or to international shipping, skillful and experienced drivers are a must. Currently, there are no alternatives for them.
- Administrative staff.
It deals with all the procedures connected with receiving and processing orders.
- Logistics supervisors.
They are to control how the orders are fulfilled.
- Logistics managers.
Their task is to stay in touch with clients in order to provide the best possible freight delivery services.
It’s a good idea to experience strengthening human creativity, innovation, and efficiency. It helps to increase organizational skills and the creation of logistics intellectual capital, which includes three important components.
It’s an indisputable fact that people are able to solve a far larger number of tasks than the computer can. Even if you decide to fully automate your warehouse or transportation process, you can’t cope without a human workforce. There are still needs for technicians who are to maintain all the tools and equipment.
The same is true about customer support management. Even the best-programmed bots are not able to respond in a proper way to the customers’ emotions and feelings. Yet, it goes without saying that good customer service is one of the crucial aspects of a successful freight forwarding firm.
To sum it up, it should be highlighted that effective human resources management is a must for the stable and efficient functioning of any freight forwarding firm. It’s a big mistake to underestimate the importance of humans, at least at the present time.